Returns
8c Speakers:
– Due to the size and weight of the 8c all returns will be subject to a minimum 10% restocking fee.
– 8c’s that are returned with minor damage, missing components, or not in the original manufacturer’s retail box are subject to additional 10% fee (20% in total).
– All 8c speakers must be returned in the original shipping box and packaging materials.
Within 30 days of purchase:
– Free returns on products in new condition and include the manufacturer’s retail box, accessories, quick start guide, and warranty information.
– Slightly damaged products, or products with missing manufacturer’s retail box or accessories are subject to a minimum 10% restocking fee.
Open Box Items
– All open box sales are final.
Defective Product Returns
Within the warranty period:
– The warranty period begins on the date of the purchase.
– Products may be subject to troubleshooting through the Dutch & Dutch N.A. customer support team or manufacturer prior to return.
– Products that are determined to be defective within 30 days are eligible for exchange.
– Products that are determined to be defective after 30 days will be repaired or exchanged based on the manufacturer’s warranty.
– Warranty on products purchased from Dutch & Dutch N.A. is only valid in the United States and applies to the original purchaser.
Out of the warranty period:
– Products may be subject to troubleshooting through the Dutch & Dutch N.A. customer support team or manufacturer prior to repair.
– All non-warranty returns are subject to repair and shipping fees.
Open Box Items
– Products are only eligible for repair or replacement with an equivalent open box product.
Damaged Product Returns
– In case of returns due to the carrier damage Dutch & Dutch N.A. must be notified of such damage within ten calendar days of receiving the shipment.
– Products with considerable damage caused by misuse or improper handling are not eligible for return or refund.
Refund Timing and Methods
– Original form of payment.
– Once we receive your return, we will process it within 3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
Contact Us
Please feel free to reach out to us with any questions using one of the following methods:
– Email – info@dutchdutch.us
– Phone – 877 718 7701